Frequently Asked Questions

I would like to have information on biological certification?

For any information concerning biological certification, we refer to you to the following certification organizations: Quebec true .

I would like to have information on my contingation?

The contingation is administered and established by Federation of Acéricoles du Québec (FPAQ) by citadel, cooperative of maple syrup producers.

Why did Citadel have not completely paid my syrup?

Since the sale of the sales agency in 2002, the payment of maple syrup is made entirely by the Federation of Acéricoles du Québec (FPAQ) according to the syrup sold during the year.

Can I withdraw my qualification shares?

A member can withdraw from the cooperative, and receive his qualification shares:

by sending a written opinion, 30 days before the expiration date his contract;
when he sells his erablier;
When death;
documents will be requested to support this request (sale, death).

What are privileged shares?

These are parts of a nominal value of a dollar ($ 1) each, without fixed maturity and without interest. The Board of Directors may issue privileged shares to any person or company. It determines the amount, privileges, rights and restrictions as well as the conditions for their repurchase, reimbursement or transfer. These privileged shares can be issued in series from the same category (see statutes and general regulations - Regulation #3 B).

When are the privileged shares reimbursable?

the privileged shares come from discounts issued according to the financial surplus of the cooperative and these are voted at the annual general meeting.

when a member Leaving the cooperative, its privileged shares do not automatically become reimbursable. The cooperative law provides for their buyout after a minimum of three years following their program. After this period, the redemption decision is left to the discretion of the board of directors and dependent on the financial situation of the cooperative.

when the board of directors gave its approval for A given year, the privileged shares are reimbursed to all the producers concerned who hold them.

What is the amount of qualification shares?

To be a member of the cooperative, it is necessary, for all producers, to subscribe and pay 100 shares of qualification of a nominal value of $ 10 each.

What is the difference between the cooperative and the Federation of Acéricoles du Québec?

The Federation of Acéricoles du Québec (FPAQ) represents all the producers of the province. Membership is compulsory. It sells bulk syrup to authorized buyers. It pays all the producers of the province according to the syrup sold and the prices of the convention.

the cooperative represents nearly 2,000 producers who, on a voluntary basis, decided to do their own Marketing of retail and industrial. The sales network is global and increasing.