The mission of CITADELLE Maple Syrup Producers’ Cooperative

The Maple Syrup and Honey Producers Cooperative is committed to a relationship of equals with its members and customers. It is dedicated to pursuing excellence in producing, processing, and promoting pure products of superior quality that it markets to consumers worldwide. Its skilled team, dedication to innovation, and respect for the environment are the backbone of everythig it does.

Quality Policy

CITADELLE’s quality policy is to precess and sell the highest quality maple and honey products to meet customers' needs while complying with all food safety and other regulations.

CITADELLE also aims to ensure customer satisfaction by getting all staff members to pull together, fostering teamwork and innovation, and constantly striving to maintain standards, make continuous improvements, perfect its procedures, keep food safe, and develop new products..

Our Organizational Values

Teamwork

Applying this value means striving every day to communicate in a healthy and transparent way. Doing this develops our sense of belonging. It shows us that we are stronger together and all working toward a common goal.

Quality

This value guides our actions and leads us to develop the skills needed to offer products and services that are the benchmark for the industry.

Integrity

This value means that we are directly accountable for our actions, from the beginning of the process to the end. For us, it is synonymous with honesty, fairness, and transparency.

Respect

At CITADELLE, respect colors each of our interactions with our colleagues, members, customers, and even raw materials and the environment. For us, it shows in our attitudes and in the way we listen.

Leadership

For CITADELLE, leadership is a value that comes out in our promotion of cooperation, our pursuit of excellence, our search for constant progress, and our active involvement in the industry.

Innovation

At CITADELLE, unceasing innovation is a pillar of our corporate strategy. Our members, employees, and customers are at the heart of our innovation strategies, helping us maintain our competitive advantage.